GAME PREVIEW

Effective Date: 9th May, 2025.

Thank you for choosing to play Castle Magic Quest! This Privacy Policy outlines:

1. Data Collection: What personal data we collect and why.

2. Data Usage: How we use your personal data.

3. Your Choices: Your options regarding your personal data.

Updates

We may update this Privacy Policy periodically. Changes will be posted at https://castelloot.com/. Material changes will be communicated via an in-game notice before they take effect. Continued use of our Service after the update indicates acceptance of the new policy.

Contact Us

For questions or concerns about data protection, please contact us through the email address provided on our official website for quicker responses.

Data We Collect

1. Data You Provide.

1)Contact Information (e.g., name, email address).

2)Player Name and Password.

3)Profile Information (e.g., profile photo).

4)Other Data (e.g., information to recover a lost account).

2. Data Collected Automatically.

1)Account and Game Progress Data.

2)IP Address, Device ID, Advertising ID, MAC Address, IMEI.

3)Device Information (e.g., device name, operating system, browser type).

4)General Location Data.

5)Usage Data (e.g., gameplay data, interactions with other players).

3. Data from Partners

1)Data from linked third-party tools (e.g., Facebook, Google, UnityAds).

2)Demographic Data (e.g., IP address location).

3)Fraud Prevention Data.

4)Platform Data (e.g., payment verification).

5)Advertising and Analytics Data.

Why We Collect Your Data

1. To Operate the Service.

1)Create accounts and allow gameplay.

2)Verify and process payments.

3)Provide requested products and services.

4)Send Service-related communications.

2. To Improve the Service

1)Develop player profiles.

2)Enhance player experience.

3)Manage player relationships.

4)Provide social features.

5)Respond to feedback and support requests.

6)Send offers and updates.

3. To Show Personalized Advertisements

1)Track content access and online behavior.

2)Deliver and improve advertisements and services.

4. To Ensure Fairness and Security

1)Monitor and analyze use of the Service.

2)Moderate chats and prevent fraud.

3)Enforce acceptable use policies.

These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our games, websites, and related services (collectively, the “Service”). Please read them carefully before using our Service.

Accepting these Terms

By accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree with any part of the Terms, please do not use the Service.

If you are under 13 years old, you may not use the Service. If you are between 13 and 18 years old, you may only use the Service with the approval of your parent or legal guardian.

Changes to these Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Service at any time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Service or discontinue any use of the Service immediately.

Third-Party Services

From time to time, we may provide you with links to third party websites or services that we do not own or control. Your use of the Service may also include the use of applications that are developed or owned by a third party. Your use of such third party applications, websites, and services is governed by that party’s own terms of service or privacy policies. We encourage you to read the terms and conditions and privacy policy of any third party application, website or service that you visit or use.

Accounts

When you create an account or use another service to log in to the Service, you agree to maintain the security of your password and accept all risks of unauthorized access to any data or other information you provide to the Service.

You understand that if you delete your account, or if we delete your account in accordance with these terms, you may lose access to any data previously associated with your account (including, without limitation, the level or score you have reached in our Games and any Virtual Money or Virtual Goods associated with your account).

You acknowledge and agree that you shall have no ownership or other property interest in any account that you create using any of our services. We may suspend, terminate, modify or delete any of these accounts at any time for any reason or no reason, with or without notice to you.

If you discover or suspect any Service security breaches, please let us know as soon as possible.

Virtual Goods and Virtual Money

Our games may include virtual currencies (e.g., coins, gems) (“Virtual Money”) and items (“Virtual Goods”) which may be purchased with real money. By purchasing or using Virtual Goods or Virtual Money, you agree that:

l They have no real-world monetary value;

l They are non-refundable and non-transferable;

l You will only purchase them from us or authorized platforms;

l All purchases are final once the transaction is complete;

l We may modify or remove Virtual Goods or Virtual Money without liability.

If your account is terminated, all Virtual Money and Virtual Goods will be forfeited without compensation.

User Content and Conduct

You may be able to post or share content through the Service. You are solely responsible for your content and any consequences of sharing it.

1. You agree not to post or share:

l Illegal, harmful, or offensive material;

l Content that infringes on others’ rights (e.g., copyright, trademarks);

l Spam, advertisements, or solicitations;

l Personal information of others;

l Malicious code or software.

2. You also agree not to:

l Disrupt or negatively affect others’ use of the Service;

l Impersonate others or misrepresent your identity;

l Collect personal data from other users;

l Circumvent security features.

By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content through the Service. You retain ownership of your content.

Intellectual Property

We put a lot of effort into creating the Service including, the logo and all designs, text, graphics, pictures, information and other content (excluding your content). We grant you the right to use it.

However, unless we expressly state otherwise, your rights do not include: (i) publicly performing or publicly displaying the Service; (ii) modifying or otherwise making any derivative uses of the Service or any portion thereof; (iii) using any data mining, robots or similar data gathering or extraction methods; (iv) downloading (other than page caching) of any portion of the Service or any information contained therein; (v) reverse engineering or accessing the Service in order to build a competitive product or service; or (vi) using the Service other than for its intended purposes. If you do any of this stuff, we may terminate your use of the Service.

Termination

We may suspend or terminate your access to the Service at any time, with or without notice. Upon termination, your right to use the Service will immediately cease, and any Virtual Goods or Virtual Money associated with your account will be forfeited.

Provisions that by their nature should survive termination—such as ownership, disclaimers, indemnity, and limitations of liability—will continue to apply.

Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee that:

l The Service will be uninterrupted or error-free;

l Defects will be corrected;

l The Service will be free of viruses or harmful components;

l Use of the Service will meet your expectations.

Limitation Of Liability

In no event shall we, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from your use of the Service, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses, including but not limited to attorney’s fees, arising from your violation of any third-party’s rights.

Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Service, superseding any prior agreements between you and us relating to your use of the Service.

Feedback

We welcome your feedback and suggestions. By submitting feedback, you grant us the right to use it without restriction or compensation.

Questions & Contact Information

Questions or comments about the Service may be directed to us at support@castelloot.com

Requesting a Refund

To request a refund, contact us within 7 days of purchase. Requests made after this period will not be processed.

How to Request

Submit refund requests via our customer service email, including:

• Purchase order number.

• Username or email address.

• Reason for the refund.

• Additional relevant information (e.g., screenshots).

Processing Refunds

Refunds will be processed within 5 business days. Please note, refunds may take additional time to appear in your account, depending on your payment method.

Refund Conditions

Refunds are only processed for eligible purchases. Virtual items and used in-game currency are typically non-refundable.

Special Cases

Refunds may be considered in special circumstances. Contact customer service for detailed inquiries.

For any questions or support, please reach out to our customer service email. We are committed to assisting you.

Thank you for your understanding and support!

For support, inquiries, or feedback, please reach out to us at:

support@castelloot.com

We aim to respond promptly to all messages.